Last updated: November 10, 2026

Where Your Order Ships From

Clare & Mae is a US-based online brand. Our jewelry is fulfilled and shipped by our international fulfillment partner, including from facilities in China. Returns therefore go back to our partner's returns center abroad, not to our US business address.

Please do not send returns to our US address; parcels sent there cannot be processed.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a return.

Our money-back guarantee means that when you return your item(s) in line with this policy, you receive a full refund of the price you paid for those items. The guarantee applies to returned items: the refund is issued once the returned items have arrived at our returns center and have been inspected.

Cancellation Policy

If you’d like to cancel your order, please contact us at support@claremae.com within 24 hours of placing it. After 24 hours, your order may already be in preparation for dispatch, and we may not be able to cancel or change it.

Once an order has shipped, it can no longer be cancelled. You can return it under this policy after delivery.

How to Request a Return

Please email support@claremae.com within 30 days of delivery with your order number and the reason for your return.

Important: every return must be approved by our customer service team first. Once approved, we’ll email you the return address and instructions. Items sent back without prior approval, or to any other address, may not be accepted.

Return Eligibility

To be eligible for a return, items must be:

• Unused, unworn, and in original condition
• Returned in the original packaging
• Free from scratches, marks, odor, or signs of wear
• Shipped using a tracking number

Non-Returnable Items

Gift cards and final sale or clearance items cannot be returned. (If an item is non-returnable, it will be clearly indicated on the product page or at checkout.)

Return Shipping Costs

For all returns that are not caused by an error on our side (for example a change of mind, a different size, or a piece that doesn’t look the way you expected), the return shipping is paid by the customer.

Because returns go to our international returns center, return shipping typically costs around $20–40 USD per item, depending on the carrier and the weight of the parcel. We do not provide prepaid return labels. Return shipping costs and original shipping charges are non-refundable.

Please use a tracked shipping service. We cannot be responsible for return parcels lost in transit without tracking.

Product Appearance

Our product photos show the actual designs we sell. Because colors display differently on every screen, and because finishes, stones and enamel can vary slightly from piece to piece, small differences in color, shade, finish and size may occur. Such differences are not a defect. If you’re not happy with how a piece looks, you can return it under the terms above.

Faulty, Damaged or Wrong Items

If your item arrives faulty or damaged, or you received the wrong item, please contact us within 7 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos of the item (and of the outer packaging, if it was damaged in transit)

Once we confirm the issue, we’ll send you a free replacement. You do not need to return the item unless we ask you to as part of the verification.

Exchanges

We do not offer direct exchanges. If you need a different size, item, or color, please return the original item (once approved) and place a new order.

Goodwill Solutions

In some cases, we may offer a partial refund or store credit without requiring a return. Such offers are voluntary, at our sole discretion, apply only to the order they were made for, and do not change the terms of this policy.

Refunds

Once your return has arrived and been inspected, we will process your refund to the original payment method only. Please allow up to 7 business days for the amount to appear on your account. Processing times may vary depending on your bank or payment provider.

Questions or Concerns

If anything is not right with your order, please contact us first at support@claremae.com so we can help. Our customer service team is available Monday to Friday, 9 AM – 5 PM ET, and we aim to respond to every request within 24 hours.

Contact Information

Brand: CLARE & MAE 

Email: support@claremae.com

Phone: +1 (307) 333-9902